US Delivery: 6.99 USD
International Delivery: 7.99 USD
US Delivery: 6.99 USD. Delivery usually within 10-15 business days (not included processing time)
International Delivery: 7.99 USD. Delivery usually within 25-30 business days (not included processing time)
Processing time: 5-6 business days
When your order leaves us, a second email is generated to confirm this – if you don't receive an email within 10 business days, please email firstname.lastname@example.org
Yes. Once your order has been dispatched, you will receive an email from us with tracking information within 5-7 business days.
We use USPS for US Delivery.
You can track your order at any time using the USPS tracking service.
International orders are shipped via Royal Mail or some other couriers (Canada Post…). Local import duties may be payable on receipt.
Once your order has been dispatched, you will receive an email from us with tracking information within 3 business days. Please check this to track your delivery.
Should you still require further help, or if you have placed an order for international delivery, please email email@example.com.
If you're missing part of your order, it's possible it could have been sent in more than one parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.
We do deliver to PO Boxes.
Currently Ciaocustom can accept international credit cards or you can check out using Paypal. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express.
On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1.Enter your City, County or Province, and Postal Code on Address Line 2.Enter your Country for the city.Enter your state and the zip code.
For the shipping information
Please enter the correct information in the appropriate field.
To redeem a discount code; select the basket icon, click ‘View Cart’, then check out and enter the code into the ‘Discount Code’ box. You can only use one promotional code per order.
Voucher codes are set to expire after a certain time, so it might be that you’re using an outdated code. Most of our vouchers are for single use and case sensitive. Also, you can’t use more than one on a single order.
This is simple to fix – as long as the code was valid at the time of ordering, all you need to do is wait until you receive the confirmation email, then email us with the code and your order number. We'll then refund the amount back to you.
Unfortunately, we can’t add to orders.
Unfortunately, we’re not able to split a single order. If you need to split an order, please place more than one order.
Unfortunately, our website does not currently allow you to change or cancel anything yourself. If you need help with this, please email our customer service team within 24 hours who will try their best to resolve the situation for you.
Note:Once your order is being processed or in transit, we can no longer make any modifications for you.
Payments are usually taken from your account instantly.
We will not decline transactions at checkout, only authorise the amounts – if your bank does decline, please contact them directly so they can rectify this for you. Please be advised that the authorised amount will show on your account for around 7 business days, regardless of a successful transaction being made. This amount has not been debited, it has only been ring-fenced from your available balance.
Additional checks are run on orders with certain criteria, for your safety as well as ours. The call to complete this check will be very brief and we will never ask for your full card details. Please be aware that if your order has been flagged for a security check and you do not contact us within 10 days your order will be cancelled.
Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelt your email address correctly. If you've checked and you're still unsure, please email our customer service center who will be happy to look into this for you
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Moonbestprint. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.